Terms and conditions.

Who they apply to

These terms apply when you buy a website, extra pages, custom work or Hosting & Support from Duckert Design. They apply to both businesses and private individuals. Some rules only apply to private individuals, and this is clearly stated where they appear.

If you have any questions, write to us using the contact form.

How we make an agreement

Once we have talked about your project, we send you a payment link. It shows exactly what you are buying and what it costs. The agreement is made when you have accepted the terms and paid.

Price and payment

The price on your payment link is the total price you pay. We are not VAT registered, so no VAT is added.

• Websites, extra pages and custom work are paid in two parts: a 25% deposit when you order and the remaining 75% when the website is finished.
• The website only goes live once the remaining 75% has been paid.
• Hosting & Support costs DKK 199 a month and is paid one month at a time in advance.
• If you buy Hosting & Support together with a website, it starts when you pay the remaining 75%, and the first month is free. If you only buy Hosting & Support, it starts straight away, and the first month is free.

You can pay by card or Apple Pay. Payments are handled securely by Stripe.

Delivery

We deliver your website within 14 days of receiving the deposit and the content we need, such as texts, images and a logo. Delays can happen, for example if we are waiting for content or an answer from you.

You are responsible for having the right to use the content you send us, such as images and texts.

Ownership

Once you have paid the full price, the website is yours. There is no lock-in, and you are free to move it to another provider.

Hosting & Support and cancellation

Hosting & Support runs one month at a time until you cancel it.

You cancel it yourself at mit.duckert.design. After you cancel, the subscription runs for the rest of the month you have paid for. Then it stops, and we don't charge you again. You don't get money back for the rest of that month.

If you change your mind before the month is over, you can resume the subscription in the same place.

Refunds

We don't refund payments for work that has started or been delivered, or for hosting that has been paid for. This also applies to the deposit.

If you are a private individual, you always keep your statutory rights. See the right of withdrawal and defects below.

Right of withdrawal for private individuals

If you buy as a private individual, you can withdraw from the purchase of your website as long as it is not finished, even if that takes more than 14 days. Once the website is finished and delivered to you, the right of withdrawal ends, and you can no longer withdraw.

If you buy as a business, you have no right of withdrawal.

What it costs to withdraw

When you pay, you ask us to start straight away. If you withdraw before the website is finished, you pay for the part of the work we have already done. If you have paid more than that, you get the difference back.

Hosting & Support

You can withdraw from Hosting & Support within 14 days of buying it. After that, you can always cancel it at mit.duckert.design, as described above.

How to withdraw

Write to us using the contact form before the website is delivered and tell us that you want to withdraw from the purchase. You don't need to give a reason. If you are owed money, you will get it back no later than 14 days after we receive your message, using the same payment method you paid with.

Defects

If there are defects in what we have delivered, we fix them. Write to us as soon as you notice the defect. If you are a private individual, you also have your rights under Danish law.

Liability

We do our best to keep your website online at all times, but we can't promise it will never be down. We are not liable for indirect losses, such as lost revenue, and our total liability can never exceed the amount you have paid us. This does not apply where mandatory law provides otherwise.

Your data

You can read how we handle your information in our privacy policy. When we host your website, we process information about your visitors on your behalf. We are then your data processor, and we enter into a data processing agreement with you.

Complaints

If you are unhappy, write to us, and we will find a solution together.

If you are a private individual and we can't find a solution, you can complain to the Danish Complaints Board (Nævnenes Hus), Toldboden 2, 8800 Viborg, Denmark, via naevneneshus.dk.

Law and changes

The agreement is governed by Danish law. If we change these terms, the new terms apply to new purchases. For Hosting & Support, we will let you know at least one month before a change takes effect, so you have time to cancel.